Returns, Refunds & Cancellation Policy
Simple, transparent and customer-friendly policy
Return & Replacement Process
Step 1:
Raise a return or replacement request within 7 days of delivery if product is wrong, damaged, or missing.
Raise a return or replacement request within 7 days of delivery if product is wrong, damaged, or missing.
Step 2:
Our team will review your request within 2 working days.
Our team will review your request within 2 working days.
Step 3:
Courier pickup will be arranged from your address.
Courier pickup will be arranged from your address.
Step 4:
After inspection, replacement or refund will be processed.
After inspection, replacement or refund will be processed.
Eligible Conditions
- Wrong product delivered
- Damaged or defective product
- Missing product in order
- Expired product
Non-Eligible Conditions
- Used or altered product
- Missing original packaging
- Return request after 7 days
Refund Process
- Prepaid orders refunded to original payment method
- COD refunds processed to bank account
- Refund completed within 3–5 business days
Order Cancellation
Orders can be cancelled before shipment confirmation.
Need Help?
Email: info@lilwear.in
Phone: +91 7391007124
Website: www.lilwear.in